FAQ
WHAT DOES IT MEAN IF AN ITEM IS SHOWN AS PREORDER ?
We are manufacturing nearly all items on demand and individually. They are made from limited stocks of highly exclusive fabrics and unique sari-fabrics.
When you place your order we will reserve one piece of the limited number for you.
If it is a sari-item, we will reserve this one-of-one exclusive design for you.
This is the only way to make sure you will get one of these designs.
The time needed to manufacture will be shown in the order process.
WHAT IF THE ITEM I WANT IS SOLD OUT OR A ONE-OF-ONE THAT IS NOT MY SIZE ?
Please do not hesitate to contact us at atelier@jeannesousan.com. As every item is manufactured individually in our own in-house Atelier we can discuss if we can do a similar piece for only you !
CAN I CANCEL MY ORDER ?
Once an order is placed and the payment is credited to our account, we start working on your model. Therefore we cannot cancel an order at this time no longer.
However feel free to contact at atelier @jeannesousan.com we will try our best if there is anything we can do for you.
WHERE IS MY ORDER ?
Once you have received your shipping confirmation email please go to https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
to track the ID number for your order and the progress of the delivery.
CAN I RETURN MY ORDER ?
Since our designs are made to order pieces please understand that we cannot take it back.
The only exception are one-of-one pieces and Loungewear, as these are already produced and in stock.
Please contact us if you have any questions or something on your mind @atelier@jeannesousan.com
HOW DO I WASH MY ITEM ?
As most of the fabrics we use are delicate please follow the instructions you find in the description of the design in the store. If you have anny questions or insecurities please do not hesitate to contact us at atelier@jeannesousan.com
CAN I VISIT YOUR SHOWROOM ?
We would be happy to welcome you at our showroom and the atelier situated in Zweibruecken, Germany. Please make an appointment at @atelier@jeannesousan.com so we can tend our full attention to you.